Cancellation and Reschedule Policy

A. CANCELLATION OF SESSIONS BY STUDENT

Parents must cancel the session using the online parent portal at least 24 hours in advance at which time the parent should seek to reschedule the lesson using the online parent portal. If notified, the client will not lose the prepaid session and will be given a make-up credit to be used when the session is rescheduled. If the client does not notify us within the 24-hour window or does not show up for their normally scheduled tutoring time, then the prepaid session is forfeited without refund.

B. MAKE-UP CREDITS

If a parent cancels a session using the online parent portal within the 24-hour window and is issued a make-up credit, this can be used for a future session. NOTE: THERE IS A MAXIMUM OF ONE MAKE-UP CREDIT PER MONTH to maintain the consistency of the coaching sessions and ensure the highest level of academic success.

C. CANCELLATION OF SESSIONS BY COACH

The coach may cancel sessions by giving 24 hours prior notice to the parent in which case no fees shall be incurred. Where a session was pre-paid, the coach shall reschedule the appointment at a time agreeable to both parties. If an agreeable time cannot be reached, the parent/client shall be refunded the missed session fee.

D. LATE ARRIVAL

Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival by the student. Any lost time because of the late arrival of the coach shall be compensated for by extending a session by mutual agreement and by such amount of time that was lost.

E. EXTENSION OF SESSION TIME

The length of an individual session may be extended at the request of the client under special circumstances and at the discretion and availability of the coach. Extended time will be billed to the client at $1 per minute.

F. OBLIGATIONS OF THE COACH

• The coach undertakes to do all preparation prior to sessions and to structure sessions in such a way as to optimize time to the benefit of the student.
• The coach shall keep confidential all information of the student and shall contact other parties involved in the education of the student only if given permission by the parent to do so.
• The coach shall not assign any of his/her duties or obligations under this coaching contract to a third party without the written permission of the parent.
• The coach shall at no time be required or obliged to execute homework or assignments on behalf of the student.

G. OBLIGATIONS OF THE STUDENT

• The parent and student undertake to assist the coach in identifying problem areas in which the student needs specific coaching.
• The student agrees that assignments, exercises and homework form an integral part of coaching and undertakes to complete such work prior to each session.

I. OBLIGATIONS OF PARENT

• The parent undertakes to follow up with the student and hold the student accountable to completing all assignments, exercises and homework given by the coach prior to each session.
• Parents will provide grades and/or test scores pertinent to content that will be covered before the coach provides services and after all services are rendered.